Field Operations Administrator II

AdCode: 1741

Date: Mar 25, 2026

State: SC

City: Columbia

Business Unit: Atlantic Coast Utilities

Category: Field Operations

Job Type:

Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces.

“Nexus” means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

Purpose of the Job

Imagine being part of a team that supplies the essential element for life. Water is the very foundation of this planet, the life-giving essence in all of us. Driven, knowledgeable, and passionate about this essential resource, the South Carolina Water Utilities team, a subsidiary of Nexus Water Group, is in the business of delivering a product everyone uses and depends on.

As part of our ongoing commitment to operational excellence, we are seeking a dependable Field Operations Administrator I to join our team and play a crucial role in our Field Operations department. The Field Operations Department Administrator coordinates and supports the Field Operations team that operates and maintains the water system to efficiently provide safe and reliable service to our customers. Coordinate the management and ordering of supplies for the office and break room following procurement policies.

What We Offer

401k Company Match
Vacation Accrual: Starting at 3 weeks per year
Holidays: 10 company-paid holidays per year
Floating Time: 16 hours of paid floating time per year
Sick Time
Additional Benefit Plans include Medical, Dental, Vision, Company-Paid Life Insurance, and more
Training, Professional Certifications, and Education Allowance

Job Responsibilities

Respond to customer inquiries related to water/wastewater service issues, outages, and field service requests.
Provide status updates on work orders, repairs, meter investigations, and service interruptions.
Handle escalated complaints requiring coordination with field crews or supervisors.
Educate customers on water usage, conservation, leak detection, sewer backup prevention, and service policies.
Create, prioritize, and dispatch work orders for meter work, leaks, turn-ons/offs, and sewer complaints.
Track and document customer interactions and field findings in utility systems.
Support emergency responses for water main breaks, sewer blockages, and service disruptions.
Coordinate with crews to investigate high usage, meter issues, and water quality concerns.
Communicate service updates and maintenance impacts to customers and internal teams.
Ensure compliance with safety, environmental, and regulatory reporting requirements.
Prepare summaries, reports, and contribute to process improvements in customer and field workflows.

Competencies

Delivering High Quality Work

Supporting Coworkers

Communicating Effectively

Prioritizing and Organizing Work

Education

H.S. Diploma or GED in General

Physical Requirements

Office-Based Role

Work Experience

1 year of working in an operations environment (utility, engineering, construction, utility, manufacturing, etc.) performing administrative support and procurement functions is preferred. ERP experience is desirable (SAP - SM, DD, MM, CRM modules preferred).

We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.

We are an E-Verify participating employer.