Customer Service Representative I
Who We Are
Driven, knowledgeable and passionate about water, the Suburban Water Systems team, a division of Nexus Water Group, is in the business of delivering a product everyone uses and depends on. We serve a population of about 300,000 through a water distribution system that covers all or portions of Glendora, Covina, West Covina, La Puente, Hacienda Heights, City of Industry, Whittier, La Mirada, La Habra, Buena Park and unincorporated portions of California's Los Angeles and Orange counties. It all starts with our people – proud members of their communities, dedicated to delivering safe, reliable, and cost-effective water utility services.
Purpose of the Job
Is responsible for providing excellent customer service and support to customers by handling inquiries, complaints, and requests, and ensuring customer satisfaction by addressing their needs in a timely and professional manner. The role may assist with order processing, service information, troubleshooting, and resolving issues to maintain positive customer relationships. Strong communication skills, problem solving abilities, and a customer-centric mindset are essential for success in this role.
Job Responsibilities
Competencies
Education
Certifications
Physical Requirements
Work Experience
1 year in customer care is required.
More About Us
We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are an E-Verify participating employer.
Nearest Major Market: Los Angeles
