Field Operations Administrator I
Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces.
“Nexus” means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.
Purpose of the Job
Imagine being part of a team that supplies the essential element for life. Water is the very foundation of this planet, the life-giving essence in all of us. Driven, knowledgeable, and passionate about this essential resource, The South Carolina Water Utilities team, a subsidiary of Nexus Water Group, is in the business of delivering a product everyone uses and depends on.
We're proud of our work. Daily, we make a difference in the lives of people by providing them water and wastewater services. Please don't wait, the opportunity is now to build yours and our planet's future with South Carolina Water!
Compensation and Benefits:
- 401K of the first 6% of your eligible compensation contributed to the Plan
- Vacation accrual begins at 3 weeks per year
- 10 company-paid holidays
- 16 hours of floating time
- Training and education allowance
POSITION SUMMARY:
Provides customer satisfaction by responding to customer service requests.
ESSENTIAL FUNCTIONS:
- Responsible for daily downloading of all applications and closing account forms from the online portal
- Complete special projects as assigned by the billing supervisor.
- Research accounts and compile paperwork for deposit refunds and collection requests. Apply system adjustments as necessary.
- Monitor billing inquiry mailbox and distribute requests to the appropriate person
- Maintain files for all rate orders/ordinances, amendments, work papers, special calculation instructions, voluntary agreements, special monthly report generation, and special mailing invoices for each district/job assigned.
- Backup payment coordinator and other roles as assigned.
Competencies
Education
Certifications
Physical Requirements
Work Experience
One to Two years of related experience Computer Skills: Basic Skills & SAP experience is preferred.
We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.
We are an E-Verify participating employer.
Nearest Major Market: Charleston South Carolina
Nearest Secondary Market: South Carolina
