Billing Analyst I

Overview

Suburban Water Systems is seeking a Billing Analyst I. The Billing Analyst I is responsible for ensuring accurate and timely utility billing for assigned districts. This role supports day-to-day billing operations by researching and resolving billing issues, processing adjustments, and coordinating with internal partners to maintain compliance with approved rates, tariffs, and ordinances.  

Work Location and Schedule

• This position will be primarily based at our office in La Mirada, California.
• This role will also require local travel to other locations within our service areas in Los Angeles County. 
• Full-Time regular business hours Monday through Friday: 7:30am-5pm and every other Friday 8:00am - 4:30pm

What We Offer

• Starting Pay Range:  $25 - $30/hour
• 401k Company Match:  100% of the first 4% of your eligible compensation contributed to the Plan  
• Paid Time Off:  Starting at 3 weeks annually  
• Additional Benefit Plans include Medical, Dental, Vision, Company-Paid Life Insurance and more  
• Training, Professional Certifications, and Education Allowance 
• 9/80 Work Schedule with every other Friday off

What You'll Do

ESSENTIAL FUNCTIONS 

• Ensure accurate and timely utility billing for assigned districts, including cycle and off-cycle billing activities.
• Review, research, and resolve billing exceptions, estimated accounts, and discrepancies in compliance with approved rates, tariffs, and ordinances.
• Process billing adjustments, cancel/rebills, corrections, and miscellaneous charges as required.
• Coordinate with IT, field operations, and customer care teams to resolve billing issues and improve processes.
• Initiate and track billing-related service orders and field activities.
• Participate in special projects and continuous process improvement initiatives.
• Other duties as assigned

Reasonable Accommodations Statement 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

What You'll Bring

Knowledge, Skills, and Abilities:

• Working knowledge of utility billing processes, bookkeeping, or general accounting principles 
• Proficiency with spreadsheets and standard office software (e.g., Microsoft Excel, Word) 
• Ability to research and resolve billing discrepancies with attention to detail and accuracy 
• Ability to interpret rates, tariffs, ordinances, and billing documentation 
• Strong organizational skills and ability to manage multiple tasks and deadlines 
• Effective written and verbal communication skills for cross-functional coordination 
• Ability to learn and use enterprise systems such as SAP or other ERP/CIS platforms 

Education and Certifications:

High school diploma or equivalent required

Work Experience:

1+ years of related experience in billing, accounting, bookkeeping, or utility operations 

Work Environment

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.