Field Operations Administrator II

Who We Are

What We Offer

• Paid Time Off: Starting at 3 weeks annually along with 11 company-paid holidays.
• Health and Wellness Benefits: The first day of the month after your start, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. 
• 401(k) Program with Matching Contribution: We offer a 100% match on contributions up to 4% of your salary, plus an additional 3% employer contribution.
• Grow With Us: Professional development opportunities through training, professional certifications, and education allowance.
• Additional Benefits: Other great benefits include company provided life insurance and Employee Assistance Program just to name a few.
• Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization.

Position Overview

The Field Operations Department Administrator leads, coordinates, and supports the Field Operations team that operate and maintain the water system to efficiently provide safe and reliable service to our customers.

Work Location and Schedule

This position will be onsite at Alabama Water Utilities in Pelham, AL. 

What You'll Do

• Support daily Field Operations administrative functions including procurement, vendor coordination, inventory management, document control, and reporting.
• Coordinate contractors and vendors for construction follow-up work, maintenance services, and operational support activities.
• Manage purchasing processes in SAP, including purchase requisitions, purchase orders, goods receipts, service orders, and inventory transactions.
• Maintain vendor compliance documentation such as W-9s, insurance certificates, and diversity certifications.
• Coordinate ordering and distribution of uniforms, field supplies, safety equipment, and operational materials.
• Maintain electronic and hard-copy operational records, permits, inspections, maintenance documentation, and engineering support files.
• Collect and analyze operational data to prepare monthly reports, presentations, dashboards, and performance tracking metrics.
• Support break report administration by coordinating documentation, invoicing, and collections related to third-party damages.
• Provide administrative support to Field Operations leadership, including travel arrangements, scheduling, expense reporting, and meeting coordination.
• Support preventative and predictive maintenance programs by coordinating schedules, tracking maintenance activities, and maintaining CMMS-related records.
• Manage maintenance and operational data tracking, reporting, and trend analysis to improve efficiency and reduce reactive maintenance.
• Collaborate across departments to support operational goals, process improvements, and continuous quality initiatives.
• Promote and uphold all company safety standards, policies, and PPE requirements. 

What You'll Bring

Competency Statements:

• Analytical Skills - Ability to use thinking and reasoning to solve a problem
• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Decision Making - Ability to make critical decisions while following company procedures.

Skills & Abilities

• Strong verbal and written communication skills with the ability to effectively interact with employees, vendors, contractors, and customers.
• Ability to manage multiple priorities, maintain accurate records, and meet deadlines in a fast-paced operations environment.
• Knowledge of procurement, inventory management, supply chain coordination, quality assurance, and process improvement principles.
• Strong organizational, problem-solving, and customer service skills with attention to detail and accuracy.
• Ability to perform basic mathematical calculations and interpret written and verbal instructions.
• Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and file management systems.
• Experience using ERP systems required; SAP experience preferred, including Service Management (SM), Materials Management (MM), Device Management (DM), and Customer Relationship Management (CRM) modules.
• Ability to maintain professionalism, foster positive customer relations, and support cross-functional operational teams.
• Commitment to workplace safety and adherence to company policies and safe operating practices.
• Ability to successfully complete required pre-employment screenings and testing.

Education & Experience

• High School diploma or equivalent required.
• Minimum of 3 years of experience in an operations-related environment such as utilities, engineering, construction, manufacturing, or similar industries preferred.
• Minimum of 2 years of ERP system experience required; SAP experience strongly preferred. 

Work Environment and Conditions

Physical Demands

May be required to sit for long periods of time, must be able to walk long distances, may work long and irregular hours under demanding conditions, must be able to operate a Company passenger vehicle or pickup truck, must have adequate vision and hearing that is required to communicate with personnel in person or by telephone and may require moderate lifting and carrying up 25 pounds.

Work Environment 

May work outside and may be subjected to adverse working conditions and inclement weather.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

About Our Company