Call Center Representative I
For over 50 years, Texas Water Utilities has been a trusted provider of water and wastewater utility services. Today, we serve over 143,000 customers in 207 Texas communities. Our service area reaches throughout the state of Texas from Mitchell County in central Texas to Matagorda on the Gulf Shores. It all starts with our people – proud members of their communities, dedicated to delivering safe, reliable, and cost-effective water utility services.
Purpose of the Job
Is responsible for providing excellent customer service and support to customer by handling inquiries, resolve complaints, process orders, and provide information about services. Resolves or escalated customer issues and works closely with other departments, such a field operations, and meter to cash, to ensure customer satisfaction. Strong communication, problem-solving, and multitasking skills are essential for this role.
Job Responsibilities
Competencies
Education
Certifications
Physical Requirements
Work Experience
2-3 years in customer care is required.
We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.
We are an E-Verify participating employer.
Nearest Major Market: Houston
