Customer Care Representative I

AdCode:  1164
Date:  May 8, 2024
State:  TX
City:  Sugar Land
Business Unit:  Gulf Coast Utilities
Category:  Service Operations
Job Type: 

Established over 50 years ago in Texas, Texas Water Utilities has been a trusted provider of water services to approximately 60,000 customers across 32 counties. With operations extending to specialized areas like Texas Water Utilities – Hornsby Bend, Texas Water Utilities – Midway, and Texas Water Utilities – Windermere, we are dedicated to excellence in service and community support. Come be a part of our enduring legacy and contribute to a brighter, sustainable future.

Purpose of the Job

This position is intended to perform Customer Care Functions at an entry level. This position requires significant direction from more experienced department personnel. This position will solicit approaches for performing Customer Care Functions from the more experienced members of the Customer Care team, and seek approval before making changes.

What We Offer

•    401k Company Match: 100% of the first 6% of your eligible compensation contributed to the Plan
•    Vacation Accrual: Starting at 3 weeks per year
•    Holidays: 10 company-paid holidays per year
•    Floating Time: 16 hours of paid floating time per year
•    Additional Benefit Plans include Medical, Dental, Vision, Company-Paid Life Insurance and more
•    Training, Professional Certifications, and Education Allowance

Job Responsibilities


Reasonable Accommodations Statement 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position will be willing and able to perform the following duties and others as assigned:

  • Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner.
  • Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction.
  • Estimate adjustments to consumption and escalate to the manager to provide credit adjustments.
  • Make outbound calls to customers as necessary.
  • Works within established guidelines and policies.  



H.S. Diploma or GED in General


Physical Requirements

Office-Based Role

Work Experience

1 year in customer care is required.


Delivering High Quality Work
Supporting Coworkers
Communicating Effectively
Serving Customers

SouthWest Water Company is an Equal Opportunity Employer. It’s our policy to provide employment, training, compensation, promotion, and other opportunities based on qualifications, without regard to race, color, religion, national origin, sex, age, veteran status or disability, and in compliance with all applicable state and federal laws.

Nearest Major Market: Houston