Customer Care Representative I

AdCode: 1164

Date: Apr 9, 2024

State: TX

City: Sugar Land

Business Unit: Gulf Coast Utilities

Category: Service Operations

Job Type:

SouthWest Water is a privately-held, American-owned service company with decades of high-level customer service. Today, we serve over 600,000 residential and business customers in seven states: Alabama, California, Florida, Oregon, Louisiana, South Carolina, and Texas. Our teams work together to deliver clean, safe, and reliable water and wastewater services so that our customers and communities can thrive.

Purpose of the Job

This position is intended to perform Customer Care Functions at an entry level. This position requires significant direction from more experienced department personnel. This position will solicit approaches for performing Customer Care Functions from the more experienced members of the Customer Care team, and seek approval before making changes.

What We Offer

• 401k Company Match: 100% of the first 6% of your eligible compensation contributed to the Plan
• Vacation Accrual: Starting at 3 weeks per year
• Holidays: 10 company-paid holidays per year
• Floating Time: 16 hours of paid floating time per year
• Additional Benefit Plans include Medical, Dental, Vision, Company-Paid Life Insurance and more
• Training, Professional Certifications, and Education Allowance

Job Responsibilities

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position will be willing and able to perform the following duties and others as assigned:

Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner.
Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction.
Estimate adjustments to consumption and escalate to the manager to provide credit adjustments.
Make outbound calls to customers as necessary.
Works within established guidelines and policies.

Education

H.S. Diploma or GED in General

Certifications

Physical Requirements

Office-Based Role

Work Experience

1 year in customer care is required.

Competencies

Delivering High Quality Work

Supporting Coworkers

Communicating Effectively

Serving Customers

SouthWest Water Company is an Equal Opportunity Employer. It’s our policy to provide employment, training, compensation, promotion, and other opportunities based on qualifications, without regard to race, color, religion, national origin, sex, age, veteran status or disability, and in compliance with all applicable state and federal laws.