Customer Service Representative I
For over 50 years, Texas Water Utilities has been a trusted provider of water and wastewater utility services. Today, we serve over 143,000 customers in 207 Texas communities. Our service area reaches throughout the state of Texas from Mitchell County in central Texas to Matagorda on the Gulf Shores. It all starts with our people – proud members of their communities, dedicated to delivering safe, reliable, and cost-effective water utility services.
Overview
This position is intended to perform Customer Care Functions at an entry level. This position requires significant direction from more experienced department personnel. This position will solicit approaches for performing Customer Care Functions from the more experienced members of the Customer Care team, and seek approval before making changes.
What We Offer
• 401k Company Match: 100% of the first 4% of your eligible compensation contributed to the Plan
• Vacation Accrual: Starting at 3 weeks per year
• Holidays: 10 company-paid holidays per year
• Floating Time: 16 hours of paid floating time per year
• Additional Benefit Plans include Medical, Dental, Vision, Company-Paid Life Insurance and more
• Training, Professional Certifications, and Education Allowance
What You'll Do
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
This position will be willing and able to perform the following duties and others as assigned:
- Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner.
- Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction.
- Estimate adjustments to consumption and escalate to the manager to provide credit adjustments.
- Make outbound calls to customers as necessary.
- Works within established guidelines and policies.
What You'll Bring
Education
High School Diploma or GED
Work Experience
1 year of directly related experience in customer care.
Work Environment
Office Based Role
We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.
We are an E-Verify participating employer.
Nearest Major Market: Houston
